Directive 2013/11 / EU and Regulation 524/2013 on Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) govern the out-of-court resolution of disputes between consumers and businesses in the online sales sector.

For this purpose, a European ODR platform ( was created, to which consumers encounter a problem with a purchase on to find the alternative resolution procedure of the dispute and find a quick solution.In this regard, the email address of Blakky srl

The procedure begins with the sending of the notification of the company's complaint, which must be agreed with the consumer regarding the national ADR organ that will manage the dispute through the ODR platform.

Here the parties involved must insert the documentation necessary for the evaluation of the application. The procedure ends with a proposed solution, which the parties can decide to comply with or not. We remind you that the procedure is voluntary and optional and is not intended to replace a judicial procedure for resolving disputes between businesses and consumers.